FCHCC: First Coast Hispanic Chamber of Commerce

Convergys Corporation is a leader in relationship management, and masters of making our clients' (really impressive Fortune 500 clients) interactions with their customers smarter, more effective and more profitable. And we can have the exact same effect on your career.
 
We are currently hiring for Bilingual (English/Portuguese) Customer Service Representatives in our Jacksonville Location.  Some of our benefits include, but not limited to, health, dental, Vision, 401K, Tuition Reimbursement, STD/LTD, and many more. Pay Rates of up to $13.00/hour.  We have a variety of different shifts available.

Classes started June 1, 2010.
All interested applicants are encouraged to apply directly on our website at http://www.convergys.com/careers

Must be willing to work weekends.

Qualified candidates please complete your application online.

Sales Positions Available

Previous Sales Experience required

NOTE: Selected candidates will be required to undergo an intensive background check and verification of education and employment history. Applicants will be required to obtain a Florida 215 Life, Health and Variable Annuities License. Convergys will provide a one-week course to prepare for licensing exam.

Sign on bonus of $500. Position includes base salary plus commissions.

DIMENSION & SCOPE: Interface with customers via inbound or outbound calls or the Internet for the purpose of actively selling products and services. Responsibilities include: processing customer orders and sales, providing and receiving various information, up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Meet customer requirements through first contact resolution.

Confirm customer understanding of the solution and provide additional customer education as needed.

Prepare complete and accurate work and update customer file.

Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

Effectively transfer misdirected customer requests to an appropriate party.

Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Participate in activities designed to improve customer satisfaction and business performance.

Place and/or receive customer inquiries that may require deviation from a script or sales flow process.

Provide answers and/or advice to customers based on their particular requirements and customer profile. Update customer records.

Troubleshoot, research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.

Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.

EDUCATION & PROFESSIONAL CERTIFICATIONS: High school diploma or equivalent experience.

CANDIDATE PROFILE: Knowledge of basic computer operations. Willingness to rotate shifts, as needed. Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail. Good listening and responding skills: Possess a drive to achieve as well as insight into self and others. Good sales skills with the ability to be flexible.

ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employees option, as long as such activity does not detract from the employees work, or interfere with other employees. Qualified candidates please complete your application online.

NOTE: Selected candidates will be required to undergo an intensive background check and verification of education and employment history.

Convergys is an EOE M/F/D/V.

 
Apply Online at: www.convergys.com/careers

Bi-lingual Ops Fraud Specialist 1
Duties:

• Review accounts to determine eligibility and assess risk.
• Respond to customers via phone and written communications to investigate problems and processing of customers information.
• Resolve moderately complex issues.
• Make sound judgmental decisions.
• Decisions made are based on general policy and regulatory guidelines.

 Qualifications:

• Must be bi-lingual in Spanish and English
• Process accounts for the Transaction Fraud function
• Process accounts for the Identity Fraud function
• Serve as a translator for Transaction Fraud functions
• Ability to clearly communicate through verbal and written means.
• Ability to interpret data and organize information.
• Ability to follow procedures and make judgmental decisions against general policy or regulatory guidelines.
• Ability to use sound judgment.
• Ability to meet established performance and quality standards.
• Ability to navigate in multiple processing systems.
• Typically involves collection, verification and review of information.
• Routinely required to make complex judgmental decisions.
• Must be able to communicate and support decisions.
• Must possess broad based product knowledge.

To apply for this position, please visit our website at www.jobs.citigroup.com.